What is the use of “My Account “feature?

Ans. The personal information stored in your account can be used while placing online orders, tracking your orders and for checking delivery status. You save yourself from the hassle of filling the details for repeated orders.

No. Account is needed only if you wish to store your personal information for repeated orders.

Ans. You can create your account under “My Account” feature on Pure Berry’s website. Through this you can feed your personal details such as name, contact info, address and email Id.

Your personal data is password protected. The information saved can be edited or updated as and when you like.

How do I cancel my order?

Ans. If you wish to cancel your order, you can simply write us to at online.pureberrys@gmail.com. However your order can be cancelled only if it is not dispatched. Once the order is shipped, it can’t be cancelled.

Ans. You can write to us at online@pureberrys.in and ask for replacement. You have to provide us with images of the damaged product and also the invoice. We will arrange for a pickup for the damaged product and replace it with a new one. But the product returned should not be used and the tag and bill details should be intact.

Ans. You can replace the order if you receive a damaged product or a different product by writing to us at online@pureberrys.in. We will arrange for a pickup for the damaged product and replace it with a new one. The product to be returned should be unused and the tag and bill details should be intact.

Ans. Instead of replacement, you can also ask for refund by writing to us at online@pureberrys.in stating the reasons and submitting images of the product received and the invoice. We will verify the details and arrange for a pickup. Your refund will be initiated after the verification process. It will take around 10- 12 working days for the amount to be transferred as per the banking process.

Ans. We strive to ensure hassle free shopping. It won’t be possible for us to carry out the return process if the product is used or tempered, invoice, price tag is missing from the original packing.

Ans. You can change the delivery address by logging into your account on the website. You can edit your delivery details in “My Account” feature.

What are the shipping charges?

Ans. For orders above Rs.1000, no shipping charges are incurred.

If your order is below 1000, Rs. 50 will be charged for shipping.

Ans. Estimated delivery time depends on the delivery location. Usually we deliver within 7-11 working days to the locations where standard courier service is available.

In case of locations where we have to send the orders through Indian Postal Service, it may take 1-2 working weeks for the item to be delivered.

Ans. We deliver only in India. But we value our customers and their demands hence if a request email is sent for international delivery, we are open to it. However additional delivery charge will be incurred.

What is the process for payment on Pureberry’s Purchase?

Ans You can directly pay using Paytm Payment Gateway. It accepts debit card, credit card, UPI and also wallet.

You can also pay through your bank using internet banking feature. Amount can be directly transferred from your bank.

Ans. No. You have to pay only the price mentioned for the product. The amount that is shown include all taxes. There are no hidden charges.

Ans. You can directly pay using Paytm payment Gateway. This payment gateway accepts debit card, master card, debit card, netbanking of all major banks, UPI and also wallet.

Ans. Yes. It is absolutely safe to use debit card or credit card for payment. The payment is done through Paytm Payment Gateway which has stringent security measures. The details of the cards can be updated or edited or removed by the card holder at any point of time.

Ans. Preventing card fraud is very important and we have strict measures for the same. We at shop.pureberys.in, along with our payment gateway Paytm keep the track of all the online transactions. If any suspicious transaction is detected, we verify it manually.

In case of a doubtful transaction, the transaction is put on hold and identity documents are asked to ensure that the transaction is made by a genuine customer.

Ans. Yes. You can pay directly using your banks internet banking feature and transfer the amount through your bank account.

Can I post review of the product purchased?

Ans: We welcome the reviews from our customers. Please write the review only if you have purchased and used the product.

Ans. While writing the review please ensure that the review is product related, doesn’t contain any inflammatory or plagiarized or promotional content and also any personal information. Please use English language and small sentences which can be easily understood. Catchy headlines will be added advantage.

PureBerry reserves the right to remove any review from the website if found inappropriate.

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