FAQ's

MY aCCOUNT

Ans. You can create your account under “My Account” feature on Pure Berry’s website. Through this you can feed your personal details such as name, contact info, address and email Id. Your personal data is password protected. The information saved can be edited or updated as and when you like.

Is it compulsory to hold an account for shopping at shop.pureberrys.in?

No. Account is needed only if you wish to store your personal information for repeated orders.

What is the use of “My Account “feature?

Ans. The personal information stored in your account can be used while placing online orders, tracking your orders and for checking delivery status. You save yourself from the hassle of filling the details for repeated orders.

CANCELLATIONS & RETURNS

What is the process to change the delivery address?

Ans. You can change the delivery address by logging into your account on the website. You can edit your delivery details in “My Account” feature.

When are returns not possible?

Ans. We strive to ensure hassle free shopping. It won’t be possible for us to carry out the return process if the product is used or tempered, invoice, price tag is missing from the original packing.

How do I get refund?

Ans. Instead of replacement, you can also ask for refund by writing to us at online@pureberrys.in stating the reasons and submitting images of the product received and the invoice. We will verify the details and arrange for a pickup. Your refund will be initiated after the verification process. It will take around 10- 12 working days for the amount to be transferred as per the banking process.

How do I replace my order?

Ans. You can replace the order if you receive a damaged product or a different product by writing to us at online@pureberrys.in. We will arrange for a pickup for the damaged product and replace it with a new one. The product to be returned should be unused and the tag and bill details should be intact.

What do I do if I receive damaged product

Ans. You can write to us at online@pureberrys.in and ask for replacement. You have to provide us with images of the damaged product and also the invoice. We will arrange for a pickup for the damaged product and replace it with a new one. But the product returned should not be used and the tag and bill details should be intact.

How do I cancel my order?

Ans. If you wish to cancel your order, you can simply write us to at online.pureberrys@gmail.com. However your order can be cancelled only if it is not dispatched. Once the order is shipped, it can’t be cancelled.

SHIPPING & ORDER TRACKING

Can I place order for international delivery?

Ans. We deliver only in India. But we value our customers and their demands hence if a request email is sent for international delivery, we are open to it. However additional delivery charge will be incurred.

What is the estimated delivery time?

Ans. Estimated delivery time depends on the delivery location. Usually we deliver within 7-11 working days to the locations where standard courier service is available. In case of locations where we have to send the orders through Indian Postal Service, it may take 1-2 working weeks for the item to be delivered.

What are the shipping charges?

Ans. For orders above Rs.1000, no shipping charges are incurred. If your order is below 1000, Rs. 50 will be charged for shipping.

PAYMENT

Can I make the payment using my bank’s internet banking feature?

Ans. Yes. You can pay directly using your banks internet banking feature and transfer the amount through your bank account.

Are there any measures to prevent card frauds?

Ans. Preventing card fraud is very important and we have strict measures for the same. We at shop.pureberys.in, along with our payment gateway Paytm keep the track of all the online transactions. If any suspicious transaction is detected, we verify it manually. In case of a doubtful transaction, the transaction is put on hold and identity documents are asked to ensure that the transaction is made by a genuine customer.

Is it safe use debit/credit card for the payment?

Ans. Yes. It is absolutely safe to use debit card or credit card for payment. The payment is done through Paytm Payment Gateway which has stringent security measures. The details of the cards can be updated or edited or removed by the card holder at any point of time.

How do I pay using a credit/debit card?

Ans. You can directly pay using Paytm payment Gateway. This payment gateway accepts debit card, master card, debit card, netbanking of all major banks, UPI and also wallet.

Are there any hidden charges (octroi or sales tax) when I make a purchase on Pureberry?

Ans. No. You have to pay only the price mentioned for the product. The amount that is shown include all taxes. There are no hidden charges.

GUIDELINES FOR PRODUCT REVIEW

Are there any guidelines for review writing?

Ans. While writing the review please ensure that the review is product related, doesn’t contain any inflammatory or plagiarized or promotional content and also any personal information. Please use English language and small sentences which can be easily understood. Catchy headlines will be added advantage. PureBerry reserves the right to remove any review from the website if found inappropriate.